Popular email service Yahoo Mail is down, with thousands of frustrated customers unable to access their emails and accounts.

“Some users may be experiencing issues with the Yahoo Mail app. We are investigating and will update as needed,” a Yahoo Customer Care page posted on X, the site formerly known as Twitter.

Customers voiced their frustration online, with X user @Cyberbloke saying, “Yahoo email app not working on iPhone. Just shuts down.”

“Every time I go to open my yahoo Mail app on my phone, it doesn’t open – it just crashes today,” said @raisahassanXOX.

The free to use email service launched in 1997 and remains incredibly popular worldwide with consumers.

“Same issue, won’t even open. I’ve cleared the cache and uninstalled/reinstalled the app and still not working. Total nightmare,” said X user @storey_caroline.

Others noted that the whole Yahoo Mail website would not load messages, not just the smartphone apps for iPhone and Android.

At 2pm on Tuesday there were more than 8,000 reports of issues on the popular website Down Detector, where customers of tech services can report problems.

The official Yahoo Mail account also replied on X to several customers, saying, “Hi there, our team is working hard to correct this. Thank you for alerting us!”

When email services stop working there’s not much you can do to fix it. The problem lies with the provider, and you simply have to wait until they fix the issues on their end. Yahoo Mail customers will be frustrated but there’s not much you can do but wait.