Artificial Intelligence (AI) has the potential to revolutionise the financial industry, from automating processes to enhancing customer experiences, and financial institutions are approaching this transformation with careful consideration of the ethical implications and potential risks. As AI is piloted and adopted across all aspects of the personal and business banking landscape, Global Finance held a Digital Banking and AI Innovation panel in London with global financial industry leaders to explore the impact of new technologies and how to incorporate them in a way that creates a win-win for all stakeholders.

Global Finance’s Technology and Transaction Banking Editor Gilly Wright, moderated the distinguished panel, featuring Hussein Ali Abdulla, Head of Alternative Assets and Marketing, Commercial Bank Qatar (CBQ); Sachin Arora, Vice President and Head of Strategy, Financial Services, Infosys; Olli Anteroinen, Head of SME Digital, Business Banking, Nordea; Payal Jain, Head of Application Engineering and Platforms, Citi; and Friedman Wang, Head of Digital Technology Division, CTBC.